Engage us the way the work actually arrives.
Whether you need a fixed deliverable, an extra pair of hands every day, or someone watching your systems at 3am, there's a model that fits — and you can move between them as needs change.
Overview
Per project
A defined deliverable, scoped and fixed-priced up front. The simplest way to start and the right fit for one-off work with a clear finish line.
Dedicated team / FTE
One or more full-time people ring-fenced for you, working inside your process and tools as a seamless extension of your team — at a predictable monthly cost.
Retainer / hourly
A monthly block of hours drawn down as work arrives. Ideal for variable demand, overflow and backlog without committing to full-time resource.
Per unit
Priced per table, slide, image or ticket. Easy to budget and the most efficient model for high-volume, repeatable work.
Choose how many hours of the day we cover.
Especially relevant to IT and application support, but available across every line where timing matters.
Business hours
Cover aligned to your local working day. Cost-effective for teams that simply need reliable daytime support and production.
Extended hours
Early-morning to late-evening cover spanning multiple time zones — ideal for distributed teams and overnight turnaround.
24×7 follow-the-sun
Round-the-clock monitoring and response for systems that can't wait until morning, with defined on-call escalation.
Clear severities, clear ownership.
For support engagements, every issue gets a priority from impact and urgency, an owner, and an escalation path so nothing stalls silently.
| P1 · Critical | Major outage or business-stopping fault — immediate response, all-hands until restored, proactive updates |
|---|---|
| P2 · High | Significant impact with a workaround — prioritised handling within the agreed SLA window |
| P3 · Medium | Limited impact — scheduled into the normal queue against its SLA |
| P4 · Low | Minor issues, requests & how-to — handled in turn, often batched |
Not sure which model fits?
Tell us how the work shows up — steady, spiky, overnight, around the clock — and we'll recommend the cleanest way to engage.