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IT Asset Management & Application Support Services
IT Asset Management (ITAM) and Application Support Services are two interrelated areas of IT service management that focus on managing and maintaining the technology assets and software applications used by a business. We offer support with managing and maintaining the hardware, software, and other IT assets of an organization, as well as providing support for the applications that run on those assets. The goal of IT asset management is to ensure that all IT assets are properly tracked, maintained, and secured, in order to maximize their value and minimize the risk of failure.
IT Asset Management (ITAM) is the process of tracking, managing, and reporting on the entire lifecycle of an organization’s hardware and software assets. This includes acquiring, maintaining, and disposing of assets, and ensuring that they are being used in the most efficient and cost-effective way. ITAM can help organizations to reduce costs, improve security, and ensure compliance with relevant regulations IT Asset Management typically includes the following activities:
- Inventory management: Keeping track of all IT assets, including hardware and software, and ensuring that they are properly inventoried, labeled, and tracked.
- Asset tracking: Identifying the location and status of IT assets, and ensuring that they are being used efficiently and effectively.
- Software licensing: Managing and maintaining software licenses, ensuring compliance with vendor agreements and identifying opportunities to optimize licensing.
- Maintenance and repair: Scheduling and performing regular maintenance and repairs on IT assets, in order to keep them in good working condition.
- Disposal and retirement: Properly disposing of or retiring IT assets that are no longer needed or that have reached the end of their useful lives.
Application Support Services, on the other hand, is a set of services that provide technical assistance and expertise to ensure the smooth operation of an organization’s software applications. These services can include:
- Monitoring and troubleshooting: Identifying and resolving issues that arise with the software, such as bugs, crashes, and performance problems.
- Configuration and customization: Configuring and customizing the software to meet the specific needs of the organization.
- Training and documentation: Providing training and documentation to help users understand and effectively use the software.
- Upgrade and patch management: Managing and applying software updates and patches to ensure that the software is up-to-date and secure.
Both IT Asset Management & Application Support Services work together to ensure that an organization’s IT assets are properly managed and maintained, and that their applications are running smoothly and efficiently. This in turn helps the organization to maximize the value of its IT investments and minimize the risk of disruption to its operations.