An online retail company was facing challenges with maintaining its ecommerce platform, which was critical to its business operations. The company was facing issues with system downtime, slow performance, and lack of resources to provide 24/7 support for its ecommerce platform.

The online retail company engaged a IT asset management and application support services company to provide application support services for its ecommerce platform. The application support services included 24/7 monitoring, performance optimization, and incident management. The IT asset management and application support services company also provided resources to manage the day-to-day operations of the ecommerce platform.

As a result, the online retail company was able to reduce downtime and improve the performance of its ecommerce platform. The company was also able to provide 24/7 support for its customers and improve the overall customer experience. The application support services provided the online retail company with the peace of mind that its critical ecommerce platform was always up and running smoothly.